Is STOMP an ideal form of Citizen Journalism for Singapore?
Citizens writing the news, editors investigating, whoever heard of such a combination a few years ago? Well, STOMP has done it, averaging more than 14,000 visits a day and more than 45% increase in traffic in the last 3 months (Alexa Web Search). Technorati also reports 1,653 links to the website.
Why all the buzz? A lively forums of news and discussions, STOMP has served as an avenue for citizens to make their own news. Outing, says “No longer is news up there, un-reachable. Like the Big Media—large and arrogant institutions… we told you what the news was, you buy it or you don’t.” For once, citizens can be amateur journalists. Actually, the public has always been doing that on their personal blogs. STOMP has merely provided a central platform and easier access for content to reach more people.
A “two-way conversation is an imperative characteristic of most citizen journalism.” (Outing, 2005) By allowing comments to be made and feedbacked on citizen news, an ongoing conversation is achieved. Gillmore predicts that “Tomorrow’s news reporting and production will be more of a conversation, or a seminar.” Readers bring up comments that was missed by the writer, or add new information that the reporter did not know, very much like the purpose of a blog editor where “the editor with some expertise in a field might demonstrate the accuracy or inaccuracy of a highlighted article or certain facts therein; provide additional facts he feels are pertinent to the issue at hand; or simply add an opinion or differing viewpoint” (Rebecca Blood, 2000) Actually STOMP is more like a group discussion. Some of the news brought by citizens was actually investigated for validity and details by STOMP editors. Reported news from a citizen, and allowing comments, and having resident journalists “watch” over it actually made Singapore a little livelier!
When I looked through STOMP.com.sg (Straits Times Online Mobile Print) I found the topics surprisingly “homey”. They were the kinds of light, interesting topics that should appear on tabloids, not murders and robbery. After reading “We The Media”, my opinion is that citizen journalism has a different meaning for us, Singaporeans. STOMP is a form of citizen journalism for us but at the same time, it allows us to feel closer to the news. Events covered are close to their heart. Reading so makes one feel there is warmth amidst the city of concrete jungle. A video submitted by an Indonesian maid, Audrie, warning an unwatched boy playing at his window without grilles lets us know that we are genuinely concerned for the welfare of the homelanders.
Others see it as an outlet of frustration, such as the STOMPer who reports that he “cannot stand” his neighbour placing his belongings all over the common corridor in a “karang-guni style”. And the complaint on Band practices creating noise pollution everyday to another STOMPer’s flat were met with rebuttals from the band members themselves. This is journalism in its own right. Instead of having a reporter to acquire both points of views and then publish it, the citizens have done this for themselves by stepping out to publish their point of view. This makes a “full” news.
A “full and updated” news wouldn’t be possible without the medium. Outing said, “technology has given us a communications toolkit that allows anyone to become a journalist at little cost and, in theory, with global reach.” Indeed, STOMP is the necessary medium brought by existing technology.
How I would improve STOMP
I can see that STOMP, less than a year old (launched on the 14 June 2006), has made huge efforts to include sections that homelanders would be interested in, such as “EPL Stomping Ground”, “Love-In” and English As It Broken”. Even though topics naturally concerned with Singaporeans are brought up, problems naturally occurring to a society also appear.
On the 16th March, the STOMP team posted an announcement titled “Why we remove posts and ban accounts” to warn users to be sensitive to what they say. They specifically state that posts which are racist or offend religions will not be tolerated, as well as trolling and advertising. To catch remarks that violate these conditions quickly enough, STOMP can consider Outing’s suggestion of installing a “Report Misconduct” button in Layer 7 of Citizen Journalism. This service can be modeled after ‘Spam’ buttons in our Inbox. If users feels the message is offensive and should be removed, he or she can just mark is as “Offensive” which would notify the editor immediately.
To encourage wider readership, not just from those already plugged-in online and not just from those already following Singapore news, a weekly condensed print version can be circulated to different neighbourhoods of Singapore. This idea is taken from Outing’s Layer 8. To make this movement more effective, the print version can be circulated to that neighbourhood especially when there is news from there. If Outing sees a print version as a “retrograde”, a different perspective towards this move is needed. The aim, in my opinion, is to get more people concerned about what is happening around them and get them to participate in local news, therefore targeted neighbourhoods with familiar news. Also, by showing them examples of citizen journalism, they are inspired by role models and get a feel of the possibilities of citizen journalism.
Improvements that would make life easier for users would be to allow setting up of keywords and notifications. Let’s say you are VERY interested in news of “car accidents”. Set a keyword alarm with STOMP to send you an email whenever anyone posts an article that has “car accidents” in its titles or description. This should prevent readers from forgetting all about STOMP. It is now the Widget era. Let the news come to the readers at their desktop and/or inbox.
Lastly, STOMP can definitely work towards integrating its stories with news in ST Interactive. Taken from Layer 10 of “The 11 Layers of Citizen Journalism”, Outing proposes forming a “full” story—the objective news, the insider stories, the variety of additional links and the public opinion on the outcome. This is definitely a step towards “when news is a conversation” (Laird, 2007). However, with ST Interactive not accessible free, is this still possible?
One final word, STOMP can probably do up their Wikipedia page a little.
References
1. Singapore Press Holdings. Office of Editorial Projects. (2006). The Straits Times extends its reach with bold new platform STOMP. Singapore Press Holdings Limited. Retrieved March 31, 2007, from the World Wide Web: http://www.sph.com.sg/news/latest/press_060614_001.html
2. Gillmor, D. (2004, July). We the Media, Grassroots Journalism by the People, for the People. Retrieved March 31, 2007 from http://download.nowis.com/index.cfm?phile=WeTheMedia.html&tipe=text/html#chap3
3. Outing, S. (2005, 13 June) The 11 Layers of Citizen Journalism. Retrieved March 31, 2007, from http://www.poynter.org/content/content_view.asp?id=83126
4. Delzer, G. (2007, 30 March) News is a conversation. Retrieved March 31, 2007, from http://www.spokesmanreview.com/blogs/conversation/
5. Blood, R. (2000, 7 September) Weblogs: A History and Perspective. Retrieved March 31, 2007, from http://www.rebeccablood.net/essays/weblog_history.html
6. Audrie. (29 March). Young boy plays at window with no safety grilles. The Straits Times STOMP: Caught In The Act. Retrieved March 31, 2007, from http://singaporeseen.stomp.com.sg/viewPost2420.aspx
7. STOMP Team. (16 March). Why we remove posts and ban accounts. The Straits Times STOMP: This Urban Jungle. Retrieved March 31, 2007, from http://singaporeseen.stomp.com.sg/viewPost2305.aspx
8. Anonymous. (29 March). Help! Flat owner's junk spills into common corridor. The Straits Times STOMP: What Bugs Me. Retrieved March 31, 2007, from http://singaporeseen.stomp.com.sg/viewPost2422.aspx
9. STOMP (online portal). (2007, February 14). In: Wikipedia, the free encyclopedia. Retrieved March 31, 2007, from http://en.wikipedia.org/wiki/STOMP_%28online_portal%29
Other Sources
10. STOMP, About Us: http://www.stomp.com.sg/about/about.html
11. Alexa Web Search:
http://www.alexa.com/data/details/traffic_details?url=stomp.com.sg12. Technorati:
http://technorati.com/search/stomp.com.sg